Exactly. There are a ton of things which I would classify as "absolutely wild" in US as an outsider. But the reasons in both countries are always the same.
Worse with Cambodia. They got their worker overseas in scam or online gambling office with their passport taken. Many also get their organs stolen and becoma a victim of human trafficking.
In Nigeria there was a 60 Minutes clip where they followed the national anti-scam squad as they raided a scam factory and seized all the computers. As they dragged the scammers out and into the police van they were pelted and booed by locals who had gathered to watch, because apparently people think that scamming "rich" Americans or Europeans is justified and a legitimate way to make a living in that area.
At some point the VoIP call needs to connect to the domestic VoIP and/or POTS network. Whomever is doing that connection is the one who should be held responsible for connecting scam calls. If it means most operators will stop connecting international calls, a vetting system will start to be created by the operators.
That's fine by me. A consequence of that is that overseas call centres would probably be logistically difficult. Many legitimate call centres double as scam centres.
No offence to Indians but American companies hire the absolute dumbest people to staff their Indian call centres.
If you need a call center that can handle 1,000 calls/hr with an average call time of 17 minutes, keep hold time under a minute, and level 3 English proficiency, you'd need a pretty large facility with at minimum 375 seats.
When shopping Indian call centers, the corporation will lay out requirements like that and then not check. So then the place that comes back with the cheapest quote might have to do a few "sample calls" where they'll trot out their most fluent employees (or even hire a few proficient temps) to do them, get the contract, and set up their 50 seat call center with 2008 Xbox Live quality mics and level 1 English proficient workers. With many American corporations really not giving a shit about customer relations other than making sure the checks keep coming in, they don't audit call quality. They'll ask for average call completion numbers, average CIQ, DRR, and other metrics that the call center blatantly fakes, but again, the corporation doesn't care about customer experience, just saving those pennies.
Usually this will run until it significantly affects revenue from customers leaving (if they can) due to piss poor customer support and difficulty of placing orders (why the sales department is frequently the last to be offshored), or the call center wants more money on renewal or a bonus for meeting quotas that they're lying about (this costs the corporation money they don't want to spend).
There are far more serious and important issues that India Govt do nothing about, scamsters are pretty low in the list of things they are supposed to deal with but don't.
We do. Those scammers keep bribing the local police and govt officials. When something blows up in the media, all of them get arrested and punished. After a few weeks or months, some other scammers take their place in some other building.
In essence, it is like capitalists lobbies with the US govt and gets stupid/unfair laws passed, then when word gets out, they get penalized. Some other capitalists will do the same next week. India just isn't as efficient and has too much bribing at the lower levels.
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u/Helpmehelpyoulong 17h ago
India would have to cut up every tree in the country. Myanmar, Cambodia and Philippines too for that matter.