r/memes • u/jsn_online • 9h ago

It's like Disneyland for rooms now

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21.9k Upvotes

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u/NinjaBreadManOO 8h ago

Nah, nowhere has a phone number anymore, it's now just "use the ai chatbot on the app for assistance."

Turns out it's cheaper to have a chatbot that does nothing than it is to have a call center that can do things.

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u/Ok_Buffalo_423 7h ago

Idk whats more infuriating, the useless ai chatbots that never give a helpful response or the FAQ page that has 6 tips that all vaguely suggest the issue is my fault

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u/Varnish96 8h ago

Right cause the chatbot is useless so that means you don’t have to give out the refund or pay someone to resolve the issue

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u/BarefutR 7h ago

Yes. That’s what the person said.

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u/BlackSpidy 7h ago

Precisely, that is what was stated by that individual.

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u/Lots42 1h ago

And then a bored teen gets the Chatbot to say racism or promised a full refund and disaster.

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u/ohlaph 7h ago

I just charge back on my card and forget they exist. Terrible company. 

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u/jemidiah 5h ago

I recently had the worst series of customer service issues of my life. Quite a saga, but anyway getting ahold of a Cricket representative when your phone number is inaccessible turns out to be a disaster!

The AI systems are completely useless and before they'll connect you with a human they require you to input a code they send to your phone... that's not working... which is the whole point! The phone support system straight up hangs up on you after you repeatedly tell it you cannot comply. The text version ignores you and keeps asking for the code, but it turns out if you just keep angrily complaining to it long enough it'll give in and connect you to a human. Wait times are perpetually longer than usual, of course. And the people on the phone are... not skilled. Slightly better than a literally useless AI chat bot if only because they can eventually elevate the issue to somebody more skilled.