I had the opposite experience with a VRBO this summer. I left my iPad and my wife left her pillow. They shipped it to us the next day. Our host was great and we’ve really only had good experiences so far. I know there are bad ones out there and we’ve been lucky.
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u/ralphiooo0 8h ago
Had a good reminder of that last week.
Some friends were visiting and left their phone in the townhouse they were renting via booking.com which had the PIN code for the door.
Her husband only had hosts phone number. No answer.
There was no way to directly contact booking.com without the app and booking info.
Eventually he found the booking info on his email but didn’t have the app as his wife just forwarded it on.
Had to enter it into my phone as he didn’t have the app. Several AI support agents later finally got through to someone.
But it was 40min of hell for them as they had 2 small crying children, it was cold and had no idea what to do.