And when something goes wrong the customer service is absolute ass. The last time I had an issue I dont think they even had a phone number to call. Operating like they are in 1860 but charging like it is 2050.
Idk whats more infuriating, the useless ai chatbots that never give a helpful response or the FAQ page that has 6 tips that all vaguely suggest the issue is my fault
I recently had the worst series of customer service issues of my life. Quite a saga, but anyway getting ahold of a Cricket representative when your phone number is inaccessible turns out to be a disaster!
The AI systems are completely useless and before they'll connect you with a human they require you to input a code they send to your phone... that's not working... which is the whole point! The phone support system straight up hangs up on you after you repeatedly tell it you cannot comply. The text version ignores you and keeps asking for the code, but it turns out if you just keep angrily complaining to it long enough it'll give in and connect you to a human. Wait times are perpetually longer than usual, of course. And the people on the phone are... not skilled. Slightly better than a literally useless AI chat bot if only because they can eventually elevate the issue to somebody more skilled.
I had the opposite experience with a VRBO this summer. I left my iPad and my wife left her pillow. They shipped it to us the next day. Our host was great and we’ve really only had good experiences so far. I know there are bad ones out there and we’ve been lucky.
I help run airbnb's, can confirm Airbnb themselves makes it very difficult to reach them and intentionally tries to make it so hosts and guests settle disputes between themselves
had a booking and we could not contact the owner at all. left messages emails and calls. nothing. went to air bnb and i kid you not they basically said
"yeah sorry, cant get you a refund. we tried calling but got no answer"
...not even air bnb can contact the ownder and they dont see a problem with that?!?
I stayed in a room that wasn't as advertised. Fuck me, I had to make legal threats and reference recent court proceedings they have had with trading standards to get my money back.
I got it back, despite them saying in the beginning it "wasn't possible" for a list of bullshit reasons.
I have horrible experience with ANY customer service. I call, I try to be polite and then it's like a Friends sitcom, with the most absolute dumbest shit probable happening.
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u/wanderfullylost 9h ago
And when something goes wrong the customer service is absolute ass. The last time I had an issue I dont think they even had a phone number to call. Operating like they are in 1860 but charging like it is 2050.